According to the national patients' rights charter every patient has the right to:

  • A healthy and safe environment
  • Participation in decision-making
  • Access to health care services which include:
    • Receiving timely emergency care
    • Treatment and rehabilitation
    • Provision for special needs
    • Counselling
    • Palliative care
    • A positive disposition
    • Health information
  • Knowledge of ones own health insurance / medical aid scheme
  • Choice of health services
  • Be treated by a named health care provider
  • Confidentiality and privacy
  • Informed consent
  • Refusal of treatment
  • Be referred for a second opinion
  • Continuity of care
  • Complain about health services


Every patient or client has the following responsibilities:

  • To take care of his or her health.
  • To care for and protect the environment.
  • To respect the rights of other patients and health providers.
  • To utilise the health care system properly and not abuse it.
  • To know his or her local health service and what they offer.
  • To provide health care providers with the relevant and accurate information for diagnostic, treatment, rehabilitation or counselling purposes.
  • To advise the health care providers on his or her wishes with regard to his or her death.
  • To comply with the prescribed treatment or rehabilitation procedures.
  • To enquire about the related costs of the treatment and / or rehabilitation and arrange for payment.
  • To take care of health records in his or her possession.


If you feel your rights have not been respected, or wish to file a complaint, compliment, or suggestion, you can complete a satisfaction form and deposit in one of the locked comment boxes at Campus Health Services.


Herewith some health information: