Health information

PATIENTS' RIGHTS AND RESPONSIBILITIES

According to the national patients' rights charter every patient has the right to:

A healthy and safe environment
Participation in decision-making
Access to health care services which include:
- Receiving timely emergency care
- Treatment and rehabilitation
- Provision for special needs
- Counselling
- Palliative care
- A positive disposition
- Health information
Knowledge of ones own health insurance / medical aid scheme
Choice of health services
Be treated by a named health care provider
Confidentiality and privacy
Informed consent
Refusal of treatment
Be referred for a second opinion
Continuity of care
Complain about health services

Every patient or client has the following responsibilities:

To take care of his or her health.
To care for and protect the environment.
To respect the rights of other patients and health providers.
To utilise the health care system properly and not abuse it.
To know his or her local health service and what they offer.
To provide health care providers with the relevant and accurate information for diagnostic, treatment, rehabilitation or counselling purposes.
To advise the health care providers on his or her wishes with regard to his or her death.
To comply with the prescribed treatment or rehabilitation procedures.
To enquire about the related costs of the treatment and / or rehabilitation and arrange for payment.
To take care of health records in his or her possession.

If you feel your rights have not been respected, or wish to file a complaint, compliment, or suggestion, you can complete a satisfaction form and deposit in one of the locked comment boxes at Campus Health Services.

Herewith some health information: